At Ferrissoft Technologies Pvt Ltd, we aim to provide our customers with a seamless shopping experience. Our shipping policies ensure that your orders are processed, packaged, and delivered in a timely and efficient manner. Please review the details below to understand our shipping procedures:
1. Order Processing Time
- All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).
- Orders placed after 3:00 PM IST or on weekends will be processed the next business day.
2. Shipping Methods & Delivery Times
We offer a variety of shipping options to suit your needs:
- Standard Shipping: 5-7 business days (Domestic).
- Express Shipping: 2-3 business days (Domestic).
- International Shipping: Delivery time may vary depending on the destination (typically 7-14 business days).
3. Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location, size, and weight of the order.
- For certain orders, free shipping may apply. Please check our promotions page or your checkout for eligibility.
4. Delivery Locations
We currently offer shipping to both domestic and international locations. However, some remote areas may have limited service availability. Please refer to the checkout page to confirm if we can deliver to your location.
5. Order Tracking
- Once your order has been shipped, we will send you an email with a tracking number and a link to monitor your shipment’s status.
- You can also log into your Ferrissoft account to track your order.
6. Customs & Duties (International Orders)
- For international orders, please note that customs duties, taxes, and fees are the responsibility of the recipient.
- Ferrissoft Technologies Pvt Ltd is not responsible for any delays caused by customs processing or government-imposed delays.
7. Shipping Restrictions
- Some products may not be eligible for shipping to certain locations due to regulations or restrictions. We will inform you if your order is affected.
8. Lost or Damaged Items
- If your order arrives damaged or is lost in transit, please contact our customer support team immediately at admin@ferrissoft.com. We will work with you to resolve the issue.
9. Address Accuracy
- Please ensure that all shipping addresses are accurate and complete to avoid delays. Ferrissoft Technologies Pvt Ltd will not be responsible for orders delayed or lost due to incorrect or incomplete address information.
10. Customer Support
- If you have any questions or concerns about shipping, feel free to reach out to our customer service team at admin@ferrissoft.com.
Thank you for choosing Ferrissoft Technologies Pvt Ltd!